Help, Support & FAQ
Shipping & Delivery
Motorace ships only in Cyprus using Courier Services to ensure Fast & Safe shipping at reasonable prices. If you wish to have your goods delivered to any other country please contact us. Please click here to track your item or here to learn more about Courier services.
- 98% of our products dispatch the same day small delays will occur due to stock availability. In such case, our customer support will contact you to further inform you for the matter.
- Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
- Please note that we are unable to deliver to PO Boxes on any of our delivery services
- Small items may be delivered by registered post.
For more information please feel free to contact us
Privacy & Security
Motorace referred to herein as ("The Company") and its wholly owned subsidiaries are committed to protecting the privacy of The Company users and the overall integrity of the Internet. To that end, we are disclosing here any issues related to privacy in the collection by The Company of personally identifiable information from users of The Company. Please click here to find out more about Private Policy.
Returns & Replacements
Motorace always wants you to be completely satisfied with your purchases that is why we sell only Branded New products. All orders are double checked carefully before dispatch to eliminate the possibility of an incorrect product or a product missing from your parcel. If you wish to cancel BEFORE we have dispatched goods, you must contact us within 24 after a Successful Order Placement and Payment. if your order has not been sent, it will be cancelled and you will be refunded in full within 7 days. We accept Returns or exchanges only to products that do not meet the description or are not the actual specified product as advertised for sale. You can also require a refund for faulty/wrong goods. You can request refund within 15 days of the purchase date. Ιf a mistake has been made please contact us immediately to authorise the return. Please DO NOT MAIL US THE ITEM BACK UNTIL YOU HAVE CONTACTED US AND YOUR RETURN HAS BEEN AUTHORIZED. We make it clear that we do not accept returns without the RMA # code (Return Management Authorization Number). YOU should add this code on the outside of the box when it is delivered to us. In case the order dispatched includes product(s) other than those specified in the order you have submitted then full refund will be provided or the correct item(s) will be sent without any additional charge. Refunds will be made within 30 days. Please note that we do not accept exchange or refund any item, which has been used or is not in the exact condition in which it was dispatched by us All returns must be sent back to us at our contact address at your own cost and risk unless otherwise stated. Please feel free to contact us.
At Motorace website you can find an amazing collection of Motorcycle parts and accessories which can be bought only with few click and received within 24H! What you should do? Just visit Motorace website, choose the product you need and proceed the payment. Easy-Enjoyable and timeless.
Payment, Pricing & Promotions
Motorace accepts the following forms of payment: PayPal: We accept PayPal and credit cards via PayPal payments system. We accept Credit and Debit cards via JCC
- Credit / Debit Cards
- American Express
To ensure your protection and deter fraudulent activity, all orders must pass through our verification process. To help minimize delays please review the following prior to order checkout: The billing name, address and zip code used must match what your credit card company has on file for you. If you are shipping to an address other than your billing address please contact your credit card company and add the shipping address as an alternate address on your account. Orders, which ship, to the billing address tend to process faster./span>
Motorace makes it easy to check the status of your order! Just visit your online account, or contact us via phone or email to check the status To login at your account, use your email and password and click to the tab My Account to get a summary of any orders placed online. You'll see your order number, the date the order was placed, and the status of the order, order total, the shipping method, and package tracking information for items that have shipped
Updating Account Information
You can access and review personal information any time by log on to our Web site using your username and password. From the home page, click on the “Account ” tab on the top left hand side of the window and select “My Contact Details”.