Returns & Replacements
Motorace always wants you to be completely satisfied with your purchases that is why we sell only Branded New products. All orders are double checked carefully before dispatch to eliminate the possibility of an incorrect product or a product missing from your parcel. If you wish to cancel BEFORE we have dispatched goods, you must contact us within 24 after a Successful Order Placement and Payment.
We accept Returns only if:
- Products do not meet the description or are not the actual specified product as advertised for sale
- Faulty/wrong goods
if your order has not been sent, it will be cancelled and you will be refunded in full within 7 days. We accept Returns or exchanges only to products that do not meet the description or are not the actual specified product as advertised for sale. You can also require a refund for faulty/wrong goods. You can request refund within 15 days of the purchase date. Ιf a mistake has been made please contact us immediately to authorise the return. Please DO NOT MAIL US THE ITEM BACK UNTIL YOU HAVE CONTACTED US AND YOUR RETURN HAS BEEN AUTHORIZED. We make it clear that we do not accept returns without the RMA # code (Return Management Authorization Number). YOU should add this code on the outside of the box when it is delivered to us. In case the order dispatched includes product(s) other than those specified in the order you have submitted then full refund will be provided or the correct item(s) will be sent without any additional charge. Refunds will be made within 30 days. Please note that we do not accept exchange or refund any item, which has been used or is not in the exact condition in which it was dispatched by us All returns must be sent back to us at our contact address at your own cost and risk unless otherwise stated. Please feel free to contact us.